How to add ServiceM8 to your website
ServiceM8 is a job management platform for trades with an online booking form, used by electricians, plumbers, HVAC technicians and other field service trades. Here's how to put it on your own website, which embed option to pick, and what goes wrong.
Quick answer
Get the code from your ServiceM8 account under the online booking or forms add-on, where embed code is generated. For most people the right choice is the online booking form — customers request a job, which lands directly in your queue. Paste it into a code or embed block on your site — not a plain text field — then place it beside your main call to action and test the whole flow on a phone before relying on it.
ServiceM8: which option to use
| Option | What it does |
|---|---|
| Online booking form | Customers request a job, which lands directly in your queue. |
| Booking link | A hosted form behind a button. |
| Job-type specific forms | Different forms per service, so you capture the right details upfront. |
Step-by-step
- 1
Find the code or link in your account
ServiceM8 keeps this in your ServiceM8 account under the online booking or forms add-on, where embed code is generated. Copy what you need before touching your website — most of the time people lose is spent hunting for the snippet, not installing it.
- 2
Pick the right option for the job
The table above is the decision. Online booking form: Customers request a job, which lands directly in your queue. Booking link: A hosted form behind a button. Choosing before you paste saves rebuilding the section later.
- 3
Paste it into a code or embed block
This needs an HTML, code or embed block — not a plain text field, where the code will simply appear as text on your page. On Adviita, ask the AI editor to add an embed section and drop the code in. On WordPress use a Custom HTML block, on Squarespace a Code block (Business plan or above), and on Wix an Embed HTML element.
- 4
Put it where the decision happens
Booking is the action your site exists to produce, so this belongs above the fold, not below your gallery. A widget three scrolls down does a fraction of the work of the same widget beside your main call to action. Decide what the page is for, then place it at the point the visitor is deciding.
- 5
Check it on an actual phone
Most visitors to a small business website arrive on a phone, and embeds are where mobile layouts break. Open your live site on your own phone and confirm it loads, fits the screen without sideways scrolling, and does not push your contact button out of view. Third-party embeds are also the most common cause of a slow page, so if it noticeably delays loading, consider a plain link instead.
- 6
Test it end to end before you rely on it
Run through the whole flow yourself as a customer would — complete a real booking — and confirm what should happen actually happens. Broken embeds fail silently, and the first person to notice is usually a customer who has already given up.
Tips & best practices
- ▸Ask for the details you actually need to quote — access, age of the system, photos. A form that just says 'describe your problem' generates phone calls anyway.
- ▸Photo upload on the form saves an enormous amount of back-and-forth for trades. Enable it.
- ▸ServiceM8 is add-on priced; check which features your plan includes before designing a workflow.
- ▸Re-test the embed after any change to your site, your plan, or the connected account — third-party widgets break quietly and nothing tells you.
Common questions
How do I add a ServiceM8 booking form to my website?
+−
Enable the online booking or forms add-on in your ServiceM8 account, configure the fields for the job types you take, then copy the embed code and paste it into a code block on your site. Requests then land directly in your job queue rather than in your inbox.
What should a trade's online booking form ask for?
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Enough to quote without a phone call: the type of job, the address, access details, when they need it, and photos. Photo upload alone removes most of the back-and-forth. A form that only asks for name, email and 'message' just creates a phone call you still have to make.
Do I need a developer to add ServiceM8 to my site?
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No. Every option here is copy and paste into a code or embed block, which every mainstream website builder provides. The only genuine blocker is a builder or plan that does not allow custom code at all — Squarespace, for instance, requires a Business plan or above for code blocks.
Will adding ServiceM8 slow down my website?
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Any third-party embed has some cost, because it loads code from another company's servers. One is usually unnoticeable; four or five on the same page is where small business sites become visibly slow. If page speed matters to you, prefer a plain link over a script wherever the option exists, and keep embeds to the pages that genuinely need them.