How to add Crisp to your website
Crisp is a live chat and shared inbox tool with a usable free tier, used by small teams handling customer messages across several channels. Here's how to put it on your own website, which embed option to pick, and what goes wrong.
Quick answer
Get the code from your Crisp dashboard under Settings then Website Settings, where the install snippet is provided. For most people the right choice is the chat widget — the floating chat bubble. Paste it into a code or embed block on your site — not a plain text field — then place it beside your main call to action and test the whole flow on a phone before relying on it.
Crisp: which option to use
| Option | What it does |
|---|---|
| Chat widget | The floating chat bubble. |
| Shared inbox | Chat, email and social messages in one place, which is the real value. |
| Chatbot | Automated first responses on paid plans. |
Step-by-step
- 1
Find the code or link in your account
Crisp keeps this in your Crisp dashboard under Settings then Website Settings, where the install snippet is provided. Copy what you need before touching your website — most of the time people lose is spent hunting for the snippet, not installing it.
- 2
Pick the right option for the job
The table above is the decision. Chat widget: The floating chat bubble. Shared inbox: Chat, email and social messages in one place, which is the real value. Choosing before you paste saves rebuilding the section later.
- 3
Paste it into a code or embed block
This needs an HTML, code or embed block — not a plain text field, where the code will simply appear as text on your page. On Adviita, ask the AI editor to add an embed section and drop the code in. On WordPress use a Custom HTML block, on Squarespace a Code block (Business plan or above), and on Wix an Embed HTML element.
- 4
Put it where the decision happens
A messaging option is only an asset if someone answers it. An ignored chat is worse than none. A widget three scrolls down does a fraction of the work of the same widget beside your main call to action. Decide what the page is for, then place it at the point the visitor is deciding.
- 5
Check it on an actual phone
Most visitors to a small business website arrive on a phone, and embeds are where mobile layouts break. Open your live site on your own phone and confirm it loads, fits the screen without sideways scrolling, and does not push your contact button out of view. Third-party embeds are also the most common cause of a slow page, so if it noticeably delays loading, consider a plain link instead.
- 6
Test it end to end before you rely on it
Run through the whole flow yourself as a customer would — send a real message — and confirm what should happen actually happens. Broken embeds fail silently, and the first person to notice is usually a customer who has already given up.
Tips & best practices
- ▸Crisp's strength is consolidating channels rather than the chat widget itself. If you only need a bubble, simpler tools are lighter.
- ▸The free tier limits history and seats; check the limits before building a workflow on it.
- ▸As with all chat, the widget is only an asset if someone answers.
- ▸Re-test the embed after any change to your site, your plan, or the connected account — third-party widgets break quietly and nothing tells you.
Common questions
What makes Crisp different from other live chat tools?
+−
It functions as a shared inbox as much as a chat widget — website chat, email and messages from social channels land in one place for a small team to handle. If you are managing customer messages across several channels, that consolidation is worth more than the chat bubble itself.
How do I install Crisp on my website?
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In your Crisp dashboard, open Settings then Website Settings and copy the install snippet. Paste it into your site's code before the closing body tag, or into a sitewide custom code area if your builder provides one.
Do I need a developer to add Crisp to my site?
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No. Every option here is copy and paste into a code or embed block, which every mainstream website builder provides. The only genuine blocker is a builder or plan that does not allow custom code at all — Squarespace, for instance, requires a Business plan or above for code blocks.
Will adding Crisp slow down my website?
+−
Any third-party embed has some cost, because it loads code from another company's servers. One is usually unnoticeable; four or five on the same page is where small business sites become visibly slow. If page speed matters to you, prefer a plain link over a script wherever the option exists, and keep embeds to the pages that genuinely need them.